General Conditions of Sale

Welcome to our H. Moser & Cie. e-boutique! We are delighted to offer you our premium watches and wish you a pleasant online shopping experience.

Your contract with us

These General Conditions of Sale (“GCS”) apply to all services, orders and dispatches of H. Moser & Cie. products that you, as the client, order to Moser Schaffhausen AG, Rundbuckstrasse 10, CH-8212 Neuhausen am Rheinfall, the seller, on its website (“the Site”). In placing an order, you acknowledge that you have read, understood and accepted these General Conditions of Sale without reservation.

H. Moser & Cie. reserves the right to amend these GCS at any time by publishing a new version on the Site. Any order placing after the publication of a new version of the GCS shall be construed as acceptance thereof.

By using the Site, you further agree to be bound by its Terms of Use and our Privacy Notice. Please read them carefully.

Online ordering mechanism

You will be invited to select one of the following payment methods to order your H. Moser & Cie. watch. Please note that orders you place on our Site constitute a binding contract once they have been confirmed to you by e-mail.

a) Select a watch and proceed to purchase by clicking on the corresponding button.

b) You will be invited to enter your personal information as well as your country of delivery. Please note that our products can only be sent to a limited list of countries.

c) Should you have any specific request such as expected time of delivery, please use the corresponding field for free text.

d) Select your preferred payment method.

Online payment system

  • You will be asked to enter your credit card details.
  • Payment confirmation will be sent to you per email. We will also contact you per email to inform you of the foreseen delivery date.

Wire transfer payment method

  • Please provide your billing address, so we can prepare your invoice.
  • You will receive the invoice within 1-3 working days with the details of your order (product, price, delivery time). Payment has to be made by bank transfer within 10 days upon receipt of the invoice and the offer is only valid up to this date.
  • Once your payment has been received in full by H. Moser & Cie., we will send you a receipt per e-mail along with the foreseen delivery date. Note that your watch will not be manufactured or sent prior the payment of its full price.

e) Please carefully review your order before clicking on “I have read and I accept the General Conditions of Sale” and finalize the order by clicking on “Purchase”.

f) You are responsible to verify and confirm all details on the payment page before placing your order through the Site, including the specific details of your order and your personal information, along with the delivery address.

g) We will send your watch via our selected carrier to the delivery address you have indicated to us and you will be invited to acknowledge the reception of the goods.

Product offering

We offer our watches for sale on our Site within the limits of our available stocks. We kindly invite you to contact our Concierge Service for any information about our products and their availability.

Photos and texts illustrating and describing the products that are displayed on the Site are non-contractual and for information purposes only. H. Moser & Cie. assumes no responsibility for any errors or omissions in the photos or texts appearing on the Site.

Prices, taxes and shipping costs

All prices displayed on the product pages of the Site include Swiss VAT and shipping costs, unless otherwise stated.

When you order a watch online via our e-boutique, the final price of your watch will be displayed on the check-out page. You agree with the indicated price by purchasing our product.

Tax and customs duties are not included in the price displayed online and are to be paid by the client, unless stated otherwise.

Payment and ownership of the goods

If the online payment system is selected, payment methods will be indicated on the Site. The purchase is concluded once you have received the payment confirmation.

If the wire transfer payment method is selected, payment shall be paid in advance of the shipment. The purchase is concluded once the payment is received by H. Moser & Cie.

All credit/debit card holders are subject to verification, validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to H. Moser & Cie., you need to contact your card issuer directly to resolve the issue. H. Moser & Cie. will not be liable for delay or non-delivery. You also expressly authorize H. Moser & Cie. to perform a credit card check to transmit or to obtain information about you to or from third parties for the purpose of processing your credit card transaction.

Our products remain the property of H. Moser & Cie. until the full purchase amount has been paid by the client. H. Moser & Cie. is maintaining an insurance over the products until they are delivered to you. The responsibility for the H. Moser & Cie. products passes to the client when the carrier delivers the package or when the carrier hands the package over to the recipient.


Place of delivery

Your order will be delivered to the delivery address you have given us, provided we are able to deliver to the country of your choice.

Please take into account that H. Moser & Cie. reserves the right, at its discretion, to refuse an order, in particular when our watches may not be sent to a specific country due to logistic or legal reasons.

We only send products to the following countries or regions:

Europe: Andorra; Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Liechtenstein; Lithuania; Luxembourg; Malta; Monaco; Netherlands; Norway; Poland; Portugal ; Romania ; Slovakia; Slovenia; Spain; Sweden; Switzerland; United Kingdom.

Middle East: Bahrain, Kuwait, Qatar

Asia: Hong Kong, Taiwan

North America: Canada; United States of America

Oceania: Australia, New Zealand

If your country is not listed above, please do not hesitate to contact us at the following address:

Delivery times

H. Moser & Cie. will endeavour its best efforts to process your order as soon as possible. Delivery times depend on the delivery address and the availability of our watches, as well as requirements of the local custom duties. We will keep you informed of the status of our shipment and any unforeseen delay.

As some of our watches are manufactured on demand, this may affect the delivery time of your order. Please note that in some cases, deliveries can take more than 30 days and you will be informed accordingly.

Conditions of delivery

In case the delivery by the carrier selected by H. Moser & Cie. requires an appointment, said carrier will contact you as soon as possible to arrange a delivery time. H. Moser & Cie. is not responsible in case of delivery delay due exclusively to the unavailability of the client despite several appointment times have been proposed by the carrier.

We require the collection of your signature or the one of designated person as representative to confirm the receipt of the product delivery, at which point responsibility of the purchased product passes on to you.

Impossibility of delivery

In case of impossibility to deliver your order, the goods will be returned to H. Moser & Cie. You will have to bear any additional transport costs, as well as any other costs linked to a new delivery attempt.

Reception and verification

You (or designated person as representative) are required to verify the quantity and condition of your product on delivery. Please inform the carrier immediately when receiving your order in case of apparent breakage or visible defects or damages to the package or to the product. Please also notify the Concierge Service of H. Moser & Cie. immediately (within 24 hours from reception) at the following address:

If H. Moser & Cie. agrees that your watch is defective, it will be meticulously inspected, serviced and tested to the most stringent of quality standards.

Guarantee / Service

All H. Moser & Cie. watches are being manufactured according to strict quality standards with the greatest of care by highly qualified watchmakers. Nevertheless, should one of our watches needs servicing, please visit the Customer Service section on our website. Only the indicated entities are authorized to provide guarantee services as defined in our guarantee guidelines.

Withdrawal right

Deadlines and fees

You have the possibility to return a watch that would not suit you within fourteen (14) days from the date of receipt. Only watches purchased on the official website of H. Moser & Cie. can be returned to us by exercising your right of withdrawal.

The return shipping costs (including tax and customs duties) are at your own expenses.

Condition of the product

We will carry out a complete and strict examination of the condition of the returned product and will refuse any product showing any sign of wear and tear or modification from its original condition. Particular attention will be paid to the straps of our watches which must be in perfect condition for resale. In the event of signs of wear and tear on the bracelet, we reserve the right to deduct it from the amount to be reimbursed.

Conditions of return

If you wish to exercise your right of withdrawal for a product purchased on our Site, you must follow the following steps:

a) Notify our Concierge Service of your intention to withdraw by e-mail at or fill in the withdrawal form available below within 14 days of receipt of the products.

b) Within another period of 14 days after notification of your intention of withdrawal, return the ordered product in its original and complete packaging by courier to the following address: Moser Schaffhausen AG, Rundbuckstrasse 10, CH- 8212 Neuhausen am Rheinfall, Switzerland.

c) H. Moser & Cie. products must be returned in their original condition in a new, unused and perfect state, with all protection, tags and stickers attached to them, with the original box and delivery package, including all accessories and documentation. H. Moser & Cie. will refuse returns if the product shows signs of wear (such as for the bracelet or strap) or has been used or altered from its original condition in any way.

d) The cost of returning the product may vary depending on the country of return. It can in principle be estimated on the carrier’s site according to the weight and dimensions of the package. You are responsible for the cost of returning the goods as well as to insure the product for the return shipping.

e) An e-mail will be sent to you as soon as we have received the returned package. We will proceed with the refund within 14 days from the date of receipt of the withdrawal request provided all conditions for refund are strictly met (see requirements on the condition of the product above). This period can be extended if the watch has not yet been received by H. Moser & Cie. The refund will be made on the same payment method as the one chosen for the initial transaction. H. Moser & Cie. will deduct from the paid price the cost of the first shipping to your delivery address.


Data protection : Your personal data will be collected exclusively in accordance with legal requirements and will be processed as defined in our Privacy Notice.

Force majeure : H. Moser & Cie. rejects any liability for delays caused by events beyond our control, such as force majeure (epidemics, traffic congestion, extreme weather conditions or the holding of goods by customs authorities). Such events do not entitle the client to withdraw from the purchase contract or to claim compensation from H. Moser & Cie. for the damage caused.

Validity of the General Conditions of Sale : Should any provision of these GCS be declared null and void or partially invalid, the validity and scope of the remaining provisions shall remain unaffected. The invalid terms will be replaced by the applicable legal provisions.

Limited liability : Without prejudice to the scope of these GCS, no claim whatsoever relating to the products delivered or the non-delivery of the products or any other claim may exceed the purchase price of the goods in question.

Applicable law : These GCS are exclusively subject to Swiss law. The Vienna Convention (VCLT) is excluded. The sole place of jurisdiction shall be Schaffhausen, Switzerland, subject to mandatory places of jurisdiction as provided by law.

H. Moser & Cie. / August 2020



Form to be returned no later than 14 calendar days from receipt of the products or signature of the contract to 

Moser Schaffhausen AG, Rundbuckstrasse 10, CH-8212 Neuhausen am Rheinfall, Switzerland

The revocation shall only be valid if it is addressed, legibly and fully completed, before the expiry of the period. 

I, the undersigned, 

Surname, first name: ______________________

Mail address : ______________________

notify you of my withdrawal from the contract for the sale of the product listed below:

Order number: ______________________

Ordered on: ______________________

Delivered on: ______________________

Signature preceded by the handwritten mention “Read and approved”.