General Conditions of Sale

Welcome to our H. Moser & Cie. boutique! We are delighted to offer you our premium watches and wish you a pleasant online shopping experience.


These General Conditions of Sale (“GCS”) apply to all services, orders and dispatches of H. Moser & Cie. products that you, as the client, order to Moser Schaffhausen AG, Rundbuckstrasse 10, CH-8212 Neuhausen am Rheinfall, the seller, via its website (“the Site”) and that you conclude with us. In placing an order, you acknowledge that you have read, understood and accepted these General Conditions of Sale without reservation.

H. Moser & Cie. reserves the right to amend these GCS at any time by publishing a new version on the Site. Any order placing after the publication of a new version of the GCS shall be construed as acceptance thereof.

By using the Site, you further agree to be bound by its Terms of Use and our Privacy Notice. Please read them carefully.


When starting your purchase order via our website, you will be invited to proceed as follows.

Please note that order requests that you place on our Site only constitute a binding contract once they have been confirmed to you by e-mail and you have validated the order.

a) Please select the watch you would like to reserve and enter your personal information. Note that our products can only be sent to a limited list of countries.

b) Should you have any specific request such as expected time of delivery, availability or customization, please use the corresponding field for free text.

c) Click on the button “Reserve”. Our Concierge Service will contact you without delay to complete your purchase offline.

d) Once you have validated your order by email, we will send you an invoice corresponding to the full price or we will request a prepayment or a deposit.

e) You are responsible to verify and confirm all details provided in our order confirmation, including the specific details of your order and your personal information, along with the delivery address.

f) When your watch is ready to be shipped, we will send it to you via our selected carrier to the delivery address you have indicated to us. You will then be invited to acknowledge the reception of the goods. 


We offer our watches for sale on our Site within the limits of our available stocks. We kindly invite you to contact our Concierge Service for any information about our products and their availability.

Photos and texts illustrating and describing the products that are displayed on the Site are non-contractual and for information purposes only. H. Moser & Cie. assumes no responsibility for any errors or omissions in the photos or texts appearing on the Site.


All prices displayed on the product pages of the Site include Swiss VAT and shipping costs, unless stated otherwise.

When you reserve a watch via our Site, our Concierge Service will contact you to prepare the final purchase order and collect your personal information.  The final price of your watch will be indicated to you per email in our order confirmation. Once you’ve agreed with the indicated price displayed in the order confirmation (“validation of the order”), we will send you an invoice per email.  

In most cases, the full price will be invoiced subsequent to the validation of the order. Note that we may ask for a deposit or prepayment when you confirm your order of your watch and the amount of such deposit or prepayment will be invoiced first. Such deposit or prepayment counts as any pre-payment of the total price.  Note that changes due to currency fluctuations may occur between the date your order is placed and the date the product is ready for final payment. We will contact you and ask that you reconfirm your purchase if the resulting change is an increase in the final sales price. Should you decline to proceed, your 30% down-payment will be reimbursed without the applicable penalty.

Tax and customs duties are not included in the price displayed online and are to be paid by the client, unless stated otherwise.


The purchase is concluded once the payment is received by H. Moser & Cie. Payment shall be made in advance of the shipment via a wire transfer payment method as follows:

  • We will collect your billing address to prepare your order confirmation indicating the final price of the purchase.
  • Once you have validated your order, you will receive the invoice within 1-3 working days with the details of your order (product, price, estimated delivery time). Payment has to be made by bank transfer within 10 days upon receipt of the invoice and the offer is only valid up to this date.
  • Once the corresponding payment has been received by H. Moser & Cie., we will send you a receipt per e-mail.
  • Note that your watch will not be manufactured prior the payment of its full price, except for some cases such as when we request a prepayment of the total price. Your watch will be sent to you only once the full purchase amount has been received by H. Moser & Cie.

Our products remain the property of H. Moser & Cie. until the full purchase amount has been paid by the client. H. Moser & Cie. is maintaining an insurance over the products until they are delivered to you. The responsibility for the H. Moser & Cie. products passes to the client when the carrier delivers the package or when the carrier hands the package over to the recipient.


Place of delivery
Your order will be delivered to the delivery address you have given us, provided we are able to deliver to the country of your choice.

Please take into account that H. Moser & Cie. reserves the right, at its discretion, to refuse an order, in particular when our watches may not be sent to a specific country due to logistic or legal reasons. 

We only send products to the following countries or regions:

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Middle East: Bahrain, Kuwait, Qatar

Asia: Hong Kong, Taiwan

North America: Canada; United States of America

Oceania: Australia, New Zealand

If your country is not listed above, please do not hesitate to contact us at the following address:

Delivery times
Our watches are manufactured on demand. H. Moser & Cie. will endeavour its best efforts to process your order as soon as possible. Delivery times depend on the delivery address and the availability of our watches, as well as requirements of the local custom duties.

Our Concierge Service will indicate to you an approximative delivery time. You will be informed in advance when your watch is ready to be shipped. We will also keep you informed of the status of our shipment and any unforeseen delay. 

Conditions of delivery
In case the delivery by the carrier selected by H. Moser & Cie. requires an appointment, said carrier will contact you as soon as possible to arrange a delivery time. H. Moser & Cie. is not responsible in case of delivery delay due exclusively to the unavailability of the client despite several appointment times have been proposed by the carrier.

We require the collection of your signature or the one of designated person as representative to confirm the receipt of the product delivery, at which point responsibility of the purchased product passes on to you.

Impossibility of delivery
In case of impossibility to deliver your order, the goods will be returned to H. Moser & Cie. You will have to bear any additional transport costs, as well as any other costs linked to a new delivery attempt.


You (or designated person as representative) are required to verify the quantity and condition of your product on delivery. Please inform the carrier immediately when receiving your order in case of apparent breakage or visible defects or damages to the package or to the product. Please also notify the Concierge Service of H. Moser & Cie. immediately (within 24 hours from reception) at the following address:

If H. Moser & Cie. agrees that your watch is defective, it will be meticulously inspected, serviced and tested to the most stringent of quality standards.


All H. Moser & Cie. watches are being manufactured according to strict quality standards with the greatest of care by highly qualified watchmakers. Nevertheless, should one of our watches needs servicing, please visit the Customer Service section on our website. Only the indicated entities are authorized to provide guarantee services as defined in our guarantee guidelines.


Deadlines and fees
Our watches are manufactured on demand following your order request and its confirmation to our Concierge Service.

Cancelling your order:
You have the possibility to cancel your order at no cost 14 days after the date of the confirmation of the order that we are sending you. Any paid fee will be returned to you within 14 days on the same payment method that you selected.

H. Moser & Cie will charge a fee for any cancellation requested after 14 days following the date of the order and price confirmation. 5% of the total price will be retained to cover the administrative and logistic costs occurred by H. Moser & Cie (with a minimum of CHF 1000) and also to compensate the fact that another Moser Lover could have reserved the watch in the meanwhile.

Returning your watch:
For pre-manufactured or non-customized watches, you have the possibility to return a watch that would not suit you within 14 days from the date of delivery. Only pre-manufactured or non-customized watches purchased via the official website of H. Moser & Cie. can be returned to us by exercising your right of withdrawal

The return shipping costs (including tax and customs duties) are at your own expenses. 5% of the total price will be retained to cover the administrative and logistic costs occurred by H. Moser & Cie (with a minimum of CHF 1000) and also to compensate the fact that another H. Moser Lover could have reserved the watch in the meanwhile.

Condition of the product
We will carry out a complete and strict examination of the condition of the returned product and will refuse any product showing any sign of wear and tear or modification from its original condition. Particular attention will be paid to the straps of our watches which must be in perfect condition for resale. In the event of signs of wear and tear on the bracelet, we reserve the right to deduct it from the amount to be reimbursed.

Conditions of return
If you wish to exercise your right of withdrawal for a product purchased with H. Moser & Cie (for pre-manufactured or non-customized watches only), you must abide by the following rules:

a) Notify our Concierge Service of your intention to withdraw by e-mail at or fill in the withdrawal form available below within 14 days of receipt of the products.

b) Within another period of 14 days after notification of your intention of withdrawal, return the ordered product in its original and complete packaging by courier to the following address: Moser Schaffhausen AG, Rundbuckstrasse 10, CH- 8212 Neuhausen am Rheinfall, Switzerland.

c) H. Moser & Cie. products must be returned in their original condition in a new, unused and perfect state, with all protection, tags and stickers attached to them, with the original box and delivery package, including all accessories and documentation. H. Moser & Cie. will refuse returns if the product shows signs of wear (such as for the bracelet or strap) or has been used or altered from its original condition in any way.

d) The cost of returning the product may vary depending on the country of return. It can in principle be estimated on the carrier’s site according to the weight and dimensions of the package. You are responsible for the cost of returning the goods as well as to insure the product for the return shipping.

e) An e-mail will be sent to you as soon as we have received the returned package. We will proceed with the refund within 14 days from the date of receipt of the withdrawal request provided all conditions for refund are strictly met (see requirements on the condition of the product above). This period can be extended if the watch has not yet been received by H. Moser & Cie. The refund will be made on the same payment method as the one chosen for the initial transaction. H. Moser & Cie. will deduct from the prepayment or deposit or prepayment the cost of the first shipping to your delivery address, any custom duties and a compensation fee as indicated above.


Data protection: Your personal data will be collected exclusively in accordance with legal requirements and will be processed as defined in our Privacy Notice.

Force majeure: H. Moser & Cie. rejects any liability for delays caused by events beyond our control, such as force majeure (epidemics, traffic congestion, extreme weather conditions or the holding of goods by customs authorities). Such events do not entitle the client to withdraw from the purchase contract or to claim compensation from H. Moser & Cie. for the damage caused.

Validity of the General Conditions of Sale: Should any provision of these GCS be declared null and void or partially invalid, the validity and scope of the remaining provisions shall remain unaffected. The invalid terms will be replaced by the applicable legal provisions.

Limited liability: Without prejudice to the scope of these GCS, no claim whatsoever relating to the products delivered or the non-delivery of the products or any other claim may exceed the purchase price of the goods in question.

Applicable law: These GCS are exclusively subject to Swiss law. The Vienna Convention (VCLT) is excluded. The sole place of jurisdiction shall be Schaffhausen, Switzerland, subject to mandatory places of jurisdiction as provided by law.

H. Moser & Cie. / May 2021  



Form to be returned no later than 14 calendar days from receipt of the products or signature of the contract to 

Moser Schaffhausen AG, Rundbuckstrasse 10, CH-8212 Neuhausen am Rheinfall, Switzerland

The revocation shall only be valid if it is addressed, legibly and fully completed, before the expiry of the period. 

I, the undersigned, 

Surname, first name: ______________________

Mail address: ______________________

notify you of my withdrawal from the contract for the sale of the product listed below:

Order number: ______________________

Ordered on: ______________________

Delivered on: ______________________

Signature preceded by the handwritten mention “Read and approved”.