Customer Service
True mechanical marvels, watch movements are able to tell the time thanks to a precise interplay of several hundred components. Working non-stop, 24 hours a day, 7 days a week, the lubrication and parts naturally experience wear and tear. It is therefore recommended to service them every 4-5 years. This is where the watchmakers from our Customer Service Department come in to work their magic.
Where can I find the user manuals ?
In line with our commitment to sustainability, the instructions for use are no longer printed. You can find them online here.
What kind of warranty does my H. Moser & Cie. watch have ?
All new H. Moser & Cie. watches are covered by a 24-month manufacture warranty.
All serviced H. Moser & Cie. watches are covered by a 24-month warranty on the completed work and replaced parts.
How often should I service my watch ?
Due to the large number of components making up our complex, hand-assembled movements, it is recommended to perform a maintenance service on your watch every 4-5 years.
What is included in a service ?
Upon being checked on arrival by our watchmakers a quote is prepared. After we receive your confirmation the watch is completely disassembled. All of the components are checked and, if necessary, replaced, after which they are cleaned and oiled. Gaskets are systematically exchanged to guarantee the water resistance of your watch. Finally, the watch is reassembled and tested for several days.
Is my watch water resistant ?
The water resistance of your watch is dependent on the model.
With the exception of the Streamliner and Pioneer collections which are water resistant to 12 ATM, the rest of the H. Moser & Cie. collections are water resistant to 3 ATM. Please feel free to contact us with any questions you may have.
Where can I get my watch serviced ?
To service your H. Moser & Cie, we recommend:
- Sending it to the manufacture. Please contact us before sending so that we can organize the shipment for you.
- Bringing it to an authorized retailer. Our retailers can be found here.
- Sending it to one of our service centres.
Service Centres
Mainland China
MELCHERS (Shanghai) Ltd.
Room 562, 5th floor, East Tower, No. 1376 West Nanjing Road, Shanghai
Prime Time Service - Shanghai Yangtze Center
Level 2, Building 7, Yangtze International Enterprise Plaza, 268 Linxin Road, Changning District, Shanghai
Prime Time Service - Shanghai Watch & Clock Center
476 Huaihai Middle Road, Ruijin Second Road Street, Huangpu District, Shanghai
Prime Time Service - Shanghai Golden Bell Center
Room 1302, 13th Floor, Golden Bell Plaza, No.98 Huaihai Middle Road, Nanjing East Road Street, Huangpu District, Shanghai
Prime Time Service- Beijng HDL New World Center
7th Floor, New World Taihua Building, No.5 Chongwai Street, Chongwenmen Outer Street, Chongwen District, Beijing
Prime Time Service- Beijng HDL Wangfujing Center
2nd Floor, Danyao Building, No.176 Wangfujing Street, Dongcheng District, Beijing
Prime Time Service- Chengdu Times Square Center
2504-2505, 25th Floor, Block A, Times Square, No.2 Zongfu Road, Chunxi Road Street, Jinjiang District, Chengdu City, Sichuan Province
Prime Time Service - Shenyang Qiulin Center
1st Floor, Qiulin Building, No. 90 Zhongshan Road, Taiyuan Street Street, Heping District, Shenyang City, Liaoning Province
Prime Time Service - Harbin Post Center
2F, No.51 Jianshe Street, Nangang District, Harbin City, Heilongjiang Province
Dubai
Swiss Watch Services
Capricorn Tower,11th floor, Sheikh Zayed Road P.O. Box 2123 Dubai United Arab Emirates
Hong-Kong SAR, China
MELB Asia Limited
17th Floor Zoroastrian Building 101 Leighton Road Causeway Bay Hong Kong
Japan
EXEX CO., LTD
Plaza Ginza Building 6F 8-4-27 Ginza, Chuo-ku 1040061 Tokyo Japan
Thailand
Pendulum Service Centre Co. Ltd.
518/5 Maneeya Center 9th Fl., Ploenchit Rd. Lumpini, Patumwan Bangkok 10330 Thailand
USA
ZWR
1940 W. Market St. York, PA 17404 Pennsylvania