Customer Service

True mechanical marvels, watch movements are able to tell the time thanks to a precise interplay of several hundred components. Working non-stop, 24 hours a day, 7 days a week, the lubrication and parts naturally experience wear and tear. It is therefore recommended to service them every 4-5 years. This is where the watchmakers from our Customer Service Department come in to work their magic.

Where can I find the user manuals ?

In line with our commitment to sustainability, the instructions for use are no longer printed. You can find them online here.

What kind of warranty does my H. Moser & Cie. watch have ?

All new H. Moser & Cie. watches are covered by a 24-month manufacture warranty.

All serviced H. Moser & Cie. watches are covered by a 24-month warranty on the completed work and replaced parts.

How often should I service my watch ?

Due to the large number of components making up our complex, hand-assembled movements, it is recommended to perform a maintenance service on your watch every 4-5 years.

What is included in a service ?

Upon being checked on arrival by our watchmakers a quote is prepared. After we receive your confirmation the watch is completely disassembled. All of the components are checked and, if necessary, replaced, after which they are cleaned and oiled. Gaskets are systematically exchanged to guarantee the water resistance of your watch. Finally, the watch is reassembled and tested for several days.

Is my watch water resistant ?

The water resistance of your watch is dependent on the model.

With the exception of the Streamliner and Pioneer collections which are water resistant to 12 ATM, the rest of the H. Moser & Cie. collections are water resistant to 3 ATM. Please feel free to contact us with any questions you may have.

Where can I get my watch serviced ?

To service your H. Moser & Cie, we recommend:

  • Sending it to the manufacture. Please contact us before sending so that we can organize the shipment for you.
  • Bringing it to an authorized retailer. Our retailers can be found here.
  • Sending it to one of our service centres.

Service Centres

Mainland China

MELCHERS (Shanghai) Ltd.

Room 562, 5th floor, East Tower, No. 1376 West Nanjing Road, Shanghai

021-62360208

Prime Time Service - Shanghai Yangtze Center

Level 2, Building 7, Yangtze International Enterprise Plaza, 268 Linxin Road, Changning District, Shanghai

4006700168

Prime Time Service - Shanghai Watch & Clock Center

476 Huaihai Middle Road, Ruijin Second Road Street, Huangpu District, Shanghai

86-21-63845283

Prime Time Service - Shanghai Golden Bell Center

Room 1302, 13th Floor, Golden Bell Plaza, No.98 Huaihai Middle Road, Nanjing East Road Street, Huangpu District, Shanghai

86-21-60919588

Prime Time Service- Beijng HDL New World Center

7th Floor, New World Taihua Building, No.5 Chongwai Street, Chongwenmen Outer Street, Chongwen District, Beijing

86-10-65256100

Prime Time Service- Beijng HDL Wangfujing Center

2nd Floor, Danyao Building, No.176 Wangfujing Street, Dongcheng District, Beijing

86-10-65250406

Prime Time Service- Chengdu Times Square Center

2504-2505, 25th Floor, Block A, Times Square, No.2 Zongfu Road, Chunxi Road Street, Jinjiang District, Chengdu City, Sichuan Province

86-28-84713123

Prime Time Service - Shenyang Qiulin Center

1st Floor, Qiulin Building, No. 90 Zhongshan Road, Taiyuan Street Street, Heping District, Shenyang City, Liaoning Province

86-24-23412499

Prime Time Service - Harbin Post Center

2F, No.51 Jianshe Street, Nangang District, Harbin City, Heilongjiang Province

86-451-84648200

Dubai

Swiss Watch Services

Capricorn Tower,11th floor, Sheikh Zayed Road P.O. Box 2123
Dubai United Arab Emirates

info@swisswatchservices.ae 04-5119911 / 04-45114488

Hong-Kong SAR, China

MELB Asia Limited

17th Floor Zoroastrian Building 101 Leighton Road Causeway Bay
Hong Kong

hmoser@melb-asia.com +85228875518

Japan

EXEX CO., LTD

Plaza Ginza Building 6F  8-4-27 Ginza, Chuo-ku 1040061 Tokyo
Japan

h-moser@exex.jp +81 3 6274 6120

Thailand

Pendulum Service Centre Co. Ltd.

518/5 Maneeya Center 9th Fl., Ploenchit Rd. Lumpini, Patumwan Bangkok 10330
Thailand

toey@pendulum.co.th

USA

ZWR

1940 W. Market St. York, PA 17404
Pennsylvania

zimmermanwatchrepair@gmail.com +1 717 873 32 40