Customer Service

True mechanical marvels, watch movements are able to tell the time thanks to a precise interplay of several hundred components. Working non-stop, 24 hours a day, 7 days a week, the lubrication and parts naturally experience wear and tear. It is therefore recommended to service them every 4-5 years. This is where the watchmakers from our Customer Service Department come in to work their magic.

What kind of warranty does my H. Moser & Cie. watch have?

All new H. Moser & Cie. watches are covered by a 24-month manufacture warranty.

All serviced H. Moser & Cie. watches are covered by a 24-month warranty on the completed work and replaced parts.

How often should I service my watch?

Due to the large number of components making up our complex, hand-assembled movements, it is recommended to perform a maintenance service on your watch every 4-5 years.

What is included in a service?

Upon being checked on arrival by our watchmakers a quote is prepared. After we receive your confirmation the watch is completely disassembled. All of the components are checked and, if necessary, replaced, after which they are cleaned and oiled. Gaskets are systematically exchanged to guarantee the water resistance of your watch. Finally, the watch is reassembled and tested for several days.

Is my watch water resistant?

The water resistance of your watch is dependent on the model.

With the exception of the Streamliner and Pioneer collections which are water resistant to 12 ATM, the rest of the H. Moser & Cie. collections are water resistant to 3 ATM. Please feel free to contact us with any questions you may have.

Where can I get my watch serviced?

To service your H. Moser & Cie, we recommend:

  • Sending it to the manufacture. Please contact us before sending so that we can organize the shipment for you.
  • Bringing it to an authorized retailer. Our retailers can be found here.
  • Sending it to one of our service centres.

Service Centres

China

Prime Time Service - Shanghai Golden Bell Center

Room 1302, Level 13, Golden Bell Plaza, No.98, Huaihai Road, Huangpu District Shanghai

021-60919588

Prime Time Service - Shanghai Watch & Clock Center

No.34, Yandang Road,
Shangai

021-63845283

Prime Time Service - Shanghai Yangtze Center

Level 2, Building 7, Yangtze International Enterprise Plaza, 268 Linxin Road, Changing District,
Shangai

4006700168

Prime Time Service- Beijing HDL New World Center

6/F,New World Taihua Building, No.5, Chongmen Wai Sreet, Dongcheng District,
Beijing

010-65256100

Prime Time Service- Beijing HDL WFJ Center

G/F,Danrao Building, No.172, Wangfujing jie, Dongcheng District,
Beijing

010-65250406

Prime Time Service- Chengdu Xinyu Sanbao Watch Center

1F, Aerosapce Science and Technology Building, No.7, xinguanghua Street, Jinjiang district, Chengdu City,
Sichuan province

028-86744169

Prime Time Service- Shenyang Qiulin Center

3F, Qiulin Building, No.90, Zhongshan Road, Heping district, Shenyang city,
Liaoniang province

024-23412499

Prime Time Service- Harbin Post Center

2F,No.51 Jianshe Street, Nangang District, Harbin city,
Heilongjiang Province

0451-84648200

Dubai

Swiss Watch Services

Capricorn Tower,11th floor, Sheikh Zayed Road P.O. Box 2123
Dubai United Arab Emirates

info@swisswatchservices.ae 04-5119911 / 04-45114488

Hong-Kong

Hengdeli Watch Service Co.Ltd.

Room 301, 3/F, 28 Canton Road, Lippo Sun Plaza Tsim Sha Tsui Kowloon
Hong Kong

cs@hengdeli.com.hk +852 2959 3389

MELB Asia Limited

17th Floor Zoroastrian Building 101 Leighton Road Causeway Bay
Hong Kong

hmoser@melb-asia.com +85228875518

Italy

Servizi Alta Orologeria srl

Via Albricci 9 20122 Milano
Italy

laboratorio@servizialtaorologeria.com +39 02 365 03 186

Japan

EXEX CO., LTD

Plaza Ginza Building 6F  8-4-27 Ginza, Chuo-ku 1040061 Tokyo
Japan

moserwatchesjapan@gmail.com +81 3 6274 6120

Thailand

Pendulum Service Centre Co. Ltd.

518/5 Maneeya Center 9th Fl., Ploenchit Rd. Lumpini, Patumwan Bangkok 10330
Thailand

toey@pendulum.co.th

USA

Swiss Watch Repair

515 Madison Avenue Suite 1230 New York N.Y. 10022
New York

swrcorp@aol.com +1 212 758 32 24